❓ Frequently Asked Questions (FAQ) — KC5 Tools
???? Orders
Q1. How do I place an order on KC5 Tools? Simply browse our website, add products to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order.
Q2. Can I cancel my order after placing it? Orders can only be cancelled before they are shipped. Once shipped, cancellations are not possible. Please email hello@kc5tools.com with your order ID for cancellation requests.
Q3. Do you offer bulk or business orders? Yes, we provide special pricing, GST invoices, and bulk ordering options for businesses and workshops. Contact us at hello@kc5tools.com for more details.
???? Shipping & Delivery
Q4. How long will it take to receive my order? Standard delivery takes 3–7 business days within India. Remote locations may take up to 10 days.
Q5. How can I track my order? Once your order is shipped, you’ll receive an email/SMS with tracking details. You can track it on our courier partner’s website.
Q6. Do you ship internationally? Currently, we ship only within India. International shipping will be added in the future.
???? Returns & Refunds
Q7. What is your return policy? Returns are accepted within 7 days of delivery for wrong, defective, or damaged items. Certain items like ICs, flex cables, and batteries are non-returnable due to their nature.
Q8. How do I return a product? Email us at hello@kc5tools.com with your order ID, reason for return, and product images. Our team will guide you through the process.
Q9. When will I get my refund? Refunds are processed within 7–10 business days after the returned item is inspected and approved.
???? Payments
Q10. What payment methods do you accept? We accept UPI, debit/credit cards, net banking, and wallet payments via secure payment gateways.
Q11. Is Cash on Delivery (COD) available? Currently, we do not offer COD. All payments must be made online.
Q12. Is it safe to shop on KC5 Tools? Yes. All transactions are processed through secure and encrypted payment gateways to protect your data.
???? Products & Warranty
Q13. Are your spare parts genuine? Yes, we source only genuine and high-quality spare parts from trusted manufacturers.
Q14. Do your products come with a warranty? Warranty depends on the product and manufacturer. Tools usually carry manufacturer warranties, while consumables and electronic spares may not. Please check product details for warranty information.
Q15. I received the wrong or damaged item. What should I do? Please contact us within 48 hours of delivery with your order details and product images. We’ll arrange a return or replacement.
???? Contact & Support
Q16. How do I contact KC5 Tools for support? You can reach us at: ???? hello@kc5tools.com
Q17. Do you provide technical guidance? Yes, we share product usage tips and guides from experienced technicians on our platform.
???? Didn’t find your question here? Email us at hello@kc5tools.com and our support team will be happy to help.