Shipping & Return Policy — KC5 Tools
At KC5 Tools, we aim to deliver your orders quickly, safely, and with complete transparency. Please read our shipping and return policies carefully before placing an order.
???? Shipping Policy
Order Processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Timeline
- Standard delivery time is 3–7 business days within India (may vary depending on location).
- Remote or rural areas may take 7–10 business days.
- Delivery times are estimates and may be affected by courier delays, strikes, natural disasters, or unforeseen circumstances.
Shipping Charges
- Shipping charges are calculated at checkout and depend on order weight, size, and delivery location.
- Free shipping may be offered on orders above a certain amount (as specified on the website).
Tracking Orders
- Once shipped, you will receive an email/SMS with your tracking details.
- You can track your order using the provided tracking number on our courier partner’s website.
???? Return & Replacement Policy
Eligibility
Returns are accepted only for:
- Wrong item delivered
- Damaged or defective item received
- Manufacturing defects covered under warranty
- Electronic spare parts, ICs, flex cables, batteries, and consumables are non-returnable due to their sensitive nature.
Return Window
- Eligible products can be returned within 7 days of delivery.
- Items must be unused, unopened, and in their original packaging with invoice.
Return Process
- Email us at hello@kc5tools.com within the return window.
- Provide order ID, reason for return, and product photos (if defective/damaged).
- Our support team will confirm eligibility and provide return instructions.
Refunds
- Refunds will be issued once the returned item is inspected and approved.
- Refunds are processed to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the return is due to our error.
Replacements
- If stock is available, you may request a replacement instead of a refund.
- In case of unavailability, a full refund will be provided.
???? Non-Delivery or Lost Packages
- If your package is lost in transit, we will reship the product at no extra cost or issue a refund.
- Please ensure your delivery address and contact details are accurate at checkout.
???? Important Notes
- KC5 Tools reserves the right to refuse returns if the product is used, tampered, or not in its original condition.
- Some products may carry only manufacturer warranty, and returns must follow their process.
- Business (bulk) orders may have separate return conditions.
???? Contact Us
For shipping or return-related queries: ???? hello@kc5tools.com